HOW DO I CREATE A SONGZIO ACCOUNT?

No separate registration or password is required.

Select Account and enter your email address.
A one-time 6-digit verification code will be sent to your email.

Enter the code to access your account. If you are signing in for the first time, your customer profile will be created automatically.

HOW DO I SIGN IN TO MY ACCOUNT?

Select Account and enter your email address.

A one-time 6-digit verification code will be sent to your email. Enter the code to sign in.

No password is required.

I DID NOT RECEIVE MY VERIFICATION CODE. WHAT SHOULD I DO?

Please check your spam or junk folder and make sure you entered the correct email address.

You may also request a new verification code from the sign-in page.

If you are still unable to sign
in, please contact us at songzioofficial@songzio.com

DO I NEED TO RESET MYPASSWORD?

No. SONGZIO customer accounts do not use passwords.

When verification is required, a one-time code will be sent directly to your email address.

WHAT CAN I DO FROM MY ACCOUNT?

From your SONGZIO account, you can view your order history and order details, manage your personal information and saved addresses, and access your saved information for a faster checkout experience.

CAN I UPDATE MY PERSONAL INFORMATION?

Yes. Once signed in, you can manage your personal information and saved addresses from your account.

WHY CAN'T I SEE A PREVIOUS ORDER IN MY ACCOUNT?

Orders are linked to the email address used when the order was placed.

If you used a different email address for a previous purchase, please sign in using that email address.

For further assistance, contact songzioofficial@songzio.com.

WHICH COUNTRIES DOES SONGZIO SHIP TO?

SONGZIO ships internationally to the destinations available on our global online store.

Please select your country or region to view the products, currency, shipping options and applicable charges available for your location.

WHICH COURIER DOES SONGZIO USE?

International orders are shipped via DHL Express.

HOW LONG WILL IT TAKE TOPROCESS MY ORDER?

Orders are generally processed within 1–3 business days.

Business days exclude weekends and public holidays in the Republic of Korea.

During collection launches, promotional periods or other periods of high demand, processing may take longer.

HOW LONG DOES DELIVERY TAKE?

Once your order has been processed, delivery generally takes approximately 3–10 business days,
depending on the destination and local delivery conditions.

Delivery estimates are provided as a guideline and may be affected by customs clearance,
local holidays or circumstances outside our control.

HOW MUCH DOES SHIPPING COST?

Shipping fees are calculated at checkout based on your destination and order details.

Free-shipping eligibility and thresholds may vary depending on the destination country and local currency.

The final shipping fee will always be displayed before you complete your purchase.

HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

You can also sign in to your SONGZIO account to view your order status and details.

ARE DUTIES AND TAXES INCLUDED?

Duties and taxes are generally calculated and included during checkout.

However, additional charges may apply in certain countries or regions depending on local customs regulations.

Any applicable charges will be displayed or communicated wherever possible during the checkout and delivery
process.

WHY IS MY ORDER DELAYED?

Delivery may occasionally be
delayed due to customs procedures, local holidays, weather conditions, carrier
disruptions or other circumstances outside our control.

Please refer to your DHL
tracking information for the latest delivery status.

HOW DO I KNOW IF MY ORDER HASBEEN CONFIRMED?

Your order is confirmed once
you receive an order confirmation email from SONGZIO.

Once your order has been
shipped, you will receive a separate shipping confirmation email with tracking
information.

CAN I CANCEL OR MODIFY MYORDER?

If you need to cancel or modify
your order, please contact us as soon as possible at songzioofficial@songzio.com.

Once an order has entered
processing or has been shipped, we may no longer be able to cancel it or make
changes to the items, size, color or delivery information.

If your order can no longer be
changed, you may request a return after receiving it, subject to our return
policy.

CAN I CHANGE MY SHIPPINGADDRESS AFTER PLACING AN ORDER?

Please contact us as soon as
possible if you need to correct your delivery information.

We cannot guarantee that an
address can be changed once the order has entered processing or has been
transferred to the courier.

WHY WAS MY ORDER OR AN ITEM INMY ORDER CANCELLED?

In rare cases, an order or item
may be cancelled due to inventory availability, payment verification, delivery
restrictions or other processing issues.

If this occurs, you will be
notified by email and any applicable refund will be issued to the original
payment method.

WHAT SHOULD I DO IF AN ITEM ISSOLD OUT?

Product availability is updated
regularly on our online store.

If a size or item is shown as
sold out, it is currently unavailable for purchase. Restocking is not
guaranteed and may vary depending on the product and collection.

I HAVE NOT RECEIVED AN ORDERCONFIRMATION. WHAT SHOULD I DO?

Please check your spam or junk
folder and confirm that you entered the correct email address during checkout.

If you still cannot locate your
confirmation email, please contact songzioofficial@songzio.com.

HOW DO I CHOOSE MY SIZE?

Detailed measurements are
provided on each product page under Size Specifications.

As fit and proportions may vary
depending on the design and silhouette, we recommend comparing the product
measurements with an item you already own.

DO SONGZIO ITEMS FIT TRUE TOSIZE?

Fit may vary depending on the
individual design.

Many SONGZIO pieces feature
intentionally oversized, structured or relaxed silhouettes. We therefore
recommend referring to the measurements provided on each individual product
page rather than relying only on your usual size.

For additional assistance,
please contact songzioofficial@songzio.com before placing your order.

WHICH PAYMENT METHODS DO YOUACCEPT?

Available payment methods may
vary depending on your country or region.

All payment methods available
for your destination will be displayed during checkout.

International payment services
may be provided through SONGZIO's global e-commerce partner, Global-e.

WHICH CURRENCY WILL I BECHARGED IN?

The currency available for your
market will be displayed on the website and during checkout.

Please review the final order
amount and currency before completing your purchase.

IS PAYMENT SECURE?

Payments are processed through
secure payment systems used by Shopify, Global-e and their authorized payment
service providers.

Payment information is handled
in accordance with the applicable security standards of the relevant payment
provider.

WHY WAS MY PAYMENT DECLINED?

A payment may be declined by
your bank, card issuer or payment provider for a number of reasons.

Please verify that your billing
information and payment details are correct or contact your payment provider
for further assistance.

You may also try another
payment method available at checkout.

WILL I BE CHARGED ADDITIONAL DUTIES OR TAXES?

Duties and taxes are generally
calculated during checkout.

Additional charges may apply in
certain countries depending on local customs rules and the destination of the
order.

WHAT IS SONGZIO'S RETURN POLICY?

Return requests must generally
be submitted within 7 days of receiving your order, unless a longer period
applies under Global-e's Terms of Sale or mandatory laws applicable to your
purchase.

Returned items must be in their
original condition and must not have been worn, washed, altered or used.

All original tags, labels,
security devices, accessories and packaging must remain attached and undamaged.

HOW DO I REQUEST A RETURN?

Returns are processed through the Global-e return service.

Please enter your order information through the return portal and follow the instructions provided.

Your return request should include the order number, your name, the item or items you wish to return,
the quantity and the reason for the return.

For damaged, defective or incorrect items, photographs may also be required.

CAN I SEND MY RETURN BEFORE RECEIVING RETURN AUTHORIZATION?

No.

Please do not send your return before receiving return authorization and instructions.

Once your return request has been reviewed, you will receive the applicable return instructions and shipping
documentation by email.

DO I HAVE TO PAY FOR MY RETURN?

Return costs may vary depending on your destination and the reason for the return.

For returns due to a change of mind, incorrect size or color selection, or another reason attributable to the customer,
return shipping costs and certain other applicable charges may be deducted from the refund.

If the return is confirmed to be due to an error by SONGZIO, such as an incorrect, defective or damaged item,
reasonable return shipping costs will be covered by SONGZIO.

CAN I EXCHANGE AN ITEM?

SONGZIO does not currently offer direct exchanges for a different size, color or product.

If you would like another item, please return the original item for a refund and place a new order.

A new order may be placed before your return has been completed if you wish to secure the desired item before it sells out.

CAN I RETURN AN ONLINE ORDER TO A SONGZIO STORE?

Online orders should be returned through the return process provided for the SONGZIO Global Online Store.

Please do not return an online order directly to a SONGZIO retail store unless specifically instructed by our Customer Care team.

WHAT SHOULD I DO IF I RECEIVEA DAMAGED, DEFECTIVE OR INCORRECT ITEM?

Please contact songzioofficial@songzio.com as soon as possible after receiving your order.

Please provide your order number together with photographs showing:

-The item received

-The damage or defect

-The external and internal packaging

-The shipping label

Please keep the item and all packaging materials until our review has been completed.

WHAT SHOULD I DO IF AN ITEM IS MISSING FROM MY ORDER?

Please contact songzioofficial@songzio.com and provide your order number, photographs of all items received, the packaging and the shipping label.

We may need this information to review the shipment with the courier.

WHEN WILL I RECEIVE MY REFUND?

Once your returned item has arrived at the designated return location, it will be inspected.

If your return is approved, the refundable amount will generally be processed to your original payment method within 10 business days from approval.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider and country.

WILL MY ORIGINAL SHIPPING FEE BE REFUNDED?

For returns due to a change of mind, incorrect size or color selection, or another reason attributable to the customer, original shipping fees and other applicable charges may not be refundable.

Where the return is confirmed  to be due to an error attributable to SONGZIO, the applicable costs will be handled in accordance with our Shipping & Returns Policy.

CAN MY RETURN BE REFUSED?

Yes.

A return may be refused if the item does not meet the return conditions, including where it has been worn, washed, altered, damaged or used, or where original tags, accessories or packaging are missing or damaged.

Items returned without prior authorization may also be refused.

For full details, please refer to our Shipping & Returns Policy.

NEED FURTHER ASSISTANCE?

If you cannot find the information you need, please contact our Customer Care team.

songzioofficial@songzio.com