WELCOME TO SONGZIO.

THESE TERMS OF SERVICE (“TERMS”) GOVERN YOUR ACCESS TO AND USE OF GLOBAL.SONGZIO.COM (THE “WEBSITE”), OPERATED BY SONGZIO INTERNATIONAL CO., LTD., A COMPANY INCORPORATED AND REGISTERED IN THE REPUBLIC OF KOREA (“SONGZIO,” THE “COMPANY,” “WE,” “US,” OR “OUR”).

BY ACCESSING OR USING THE WEBSITE, CREATING AN ACCOUNT, OR PURCHASING ANY PRODUCT THROUGH THE WEBSITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY THESE TERMS, TOGETHER WITH OUR PRIVACY POLICY, SHIPPING AND RETURNS POLICY, AND ANY OTHER POLICIES REFERENCED IN OR MADE AVAILABLE THROUGH THE WEBSITE.

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS THE WEBSITE, USE OUR SERVICES, OR PURCHASE PRODUCTS THROUGH THE WEBSITE.

FOR INTERNATIONAL ORDERS SHIPPED OUTSIDE THE REPUBLIC OF KOREA, WE WORK WITH GLOBAL-E, A THIRD-PARTY GLOBAL E-COMMERCE SERVICE PROVIDER. WHERE GLOBAL-E ACTS AS THE MERCHANT OF RECORD FOR A TRANSACTION, THE APPLICABLE CONTRACT OF SALE MAY BE ENTERED INTO DIRECTLY BETWEEN THE CUSTOMER AND GLOBAL-E. GLOBAL-E’S TERMS AND CONDITIONS AND PRIVACY POLICY WILL BE PRESENTED DURING CHECKOUT AND WILL APPLY TO THE RELEVANT TRANSACTION.

OUR ONLINE STORE IS HOSTED BY SHOPIFY, WHICH PROVIDES THE E-COMMERCE PLATFORM THAT ENABLES US TO OFFER AND SELL OUR PRODUCTS AND SERVICES.

1. ELIGIBILITY

BY AGREEING TO THESE TERMS, YOU CONFIRM THAT YOU HAVE REACHED THE LEGAL AGE OF MAJORITY IN YOUR COUNTRY OR JURISDICTION OF RESIDENCE.

IF YOU HAVE NOT REACHED THE LEGAL AGE OF MAJORITY, YOUR PARENT OR LEGAL GUARDIAN MUST REVIEW AND AGREE TO THESE TERMS ON YOUR BEHALF AND WILL BE RESPONSIBLE FOR YOUR USE OF THE WEBSITE.

YOU MAY NOT USE THE WEBSITE, OUR PRODUCTS, OR OUR SERVICES FOR ANY UNLAWFUL OR UNAUTHORIZED PURPOSE.

YOU MUST NOT VIOLATE ANY LAWS OR REGULATIONS APPLICABLE IN YOUR JURISDICTION, INCLUDING LAWS RELATING TO INTELLECTUAL PROPERTY RIGHTS, CONSUMER PROTECTION, DATA PROTECTION, SANCTIONS, EXPORTS, OR IMPORTS.

2. CHANGES TO THESE TERMS

WE MAY REVISE OR UPDATE THESE TERMS FROM TIME TO TIME TO REFLECT CHANGES IN APPLICABLE LAWS, OUR SERVICES, PAYMENT OR SHIPPING ARRANGEMENTS, OR OUR OPERATIONAL POLICIES.

ANY UPDATED TERMS WILL BE POSTED ON THIS PAGE AND WILL TAKE EFFECT UPON PUBLICATION UNLESS A DIFFERENT EFFECTIVE DATE IS STATED.

WHERE APPLICABLE LAW REQUIRES ADVANCE NOTICE OR SEPARATE CONSENT FOR MATERIAL CHANGES, WE WILL PROVIDE SUCH NOTICE OR OBTAIN CONSENT IN ACCORDANCE WITH THE RELEVANT LEGAL REQUIREMENTS.

YOUR CONTINUED USE OF THE WEBSITE AFTER THE EFFECTIVE DATE OF ANY UPDATED TERMS MAY CONSTITUTE ACCEPTANCE OF THE REVISED TERMS.

NOTHING IN THIS ARTICLE LIMITS ANY MANDATORY RIGHTS GRANTED TO CONSUMERS UNDER APPLICABLE LAW.

3. SERVICES
3.1 SERVICES PROVIDED

THROUGH THE WEBSITE, WE MAY PROVIDE THE FOLLOWING SERVICES:

PRODUCT AND INVENTORY INFORMATION
ONLINE ORDERING AND PAYMENT
ORDER PROCESSING AND DELIVERY
CUSTOMER SUPPORT
RETURNS AND REFUNDS
PROMOTIONAL AND MARKETING COMMUNICATIONS
OTHER SERVICES NECESSARY FOR THE OPERATION OF THE ONLINE STORE

WE MAY MODIFY, SUSPEND, OR DISCONTINUE ANY PRODUCT, FEATURE, OR SERVICE, IN WHOLE OR IN PART, TO THE EXTENT PERMITTED BY APPLICABLE LAW.

WHERE A MATERIAL CHANGE OR DISCONTINUATION AFFECTS AN EXISTING ORDER OR A CUSTOMER’S LEGAL RIGHTS, WE WILL PROVIDE REASONABLE NOTICE.

3.2 TEMPORARY SUSPENSION OF SERVICES

ACCESS TO THE WEBSITE OR CERTAIN SERVICES MAY BE TEMPORARILY INTERRUPTED FOR REASONS INCLUDING:

SYSTEM MAINTENANCE OR TECHNICAL UPDATES
SERVER, NETWORK, OR COMMUNICATION FAILURES
SECURITY INCIDENTS OR EMERGENCY MAINTENANCE
DISRUPTIONS AFFECTING SHOPIFY, GLOBAL-E, PAYMENT PROVIDERS, OR OTHER THIRD-PARTY PLATFORMS
EVENTS BEYOND OUR REASONABLE CONTROL

WHERE REASONABLY POSSIBLE, WE WILL ATTEMPT TO PROVIDE ADVANCE NOTICE OF ANY PLANNED INTERRUPTION.

EXCEPT WHERE AN INTERRUPTION IS CAUSED BY OUR WILLFUL MISCONDUCT OR GROSS NEGLIGENCE, OUR LIABILITY FOR DISRUPTIONS BEYOND OUR REASONABLE CONTROL WILL BE LIMITED TO THE EXTENT PERMITTED BY APPLICABLE LAW.

4. PRODUCT INFORMATION AND ACCURACY

WE MAKE REASONABLE EFFORTS TO ENSURE THAT PRODUCT DESCRIPTIONS, IMAGES, MATERIALS, COLORS, DIMENSIONS, PRICES, AND INVENTORY INFORMATION DISPLAYED ON THE WEBSITE ARE ACCURATE.

HOWEVER, THE ACTUAL COLOR OR APPEARANCE OF A PRODUCT MAY VARY SLIGHTLY FROM THE IMAGES SHOWN ON THE WEBSITE DUE TO DIFFERENCES IN:

SCREEN OR DEVICE SETTINGS
PHOTOGRAPHY AND LIGHTING CONDITIONS
PRODUCTION METHODS
NATURAL CHARACTERISTICS OF MATERIALS
HAND-FINISHING OR CRAFTSMANSHIP

MINOR DIFFERENCES RESULTING FROM THE NATURE OF THE MATERIALS, MANUFACTURING PROCESS, OR CRAFTSMANSHIP MAY NOT CONSTITUTE A DEFECT.

WE DO NOT GUARANTEE THAT ALL INFORMATION ON THE WEBSITE WILL ALWAYS BE COMPLETE, CURRENT, OR ERROR-FREE.

WE RESERVE THE RIGHT TO CORRECT ERRORS, INACCURACIES, OR OMISSIONS AND TO UPDATE INFORMATION WITHOUT PRIOR NOTICE.

IF A PRODUCT PRICE, DESCRIPTION, INVENTORY STATUS, OR OTHER MATERIAL INFORMATION CONTAINS AN OBVIOUS ERROR, WE MAY CONTACT THE CUSTOMER TO CORRECT OR CANCEL THE ORDER, EVEN AFTER THE ORDER HAS BEEN SUBMITTED.

IF A PAID ORDER IS CANCELLED DUE TO SUCH AN ERROR, THE RELEVANT AMOUNT WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.

5. PRICES AND PAYMENT METHODS

PRODUCT PRICES MAY BE DISPLAYED IN A LOCAL CURRENCY OR ANOTHER CURRENCY SUPPORTED BY THE WEBSITE, DEPENDING ON THE CUSTOMER’S SHIPPING DESTINATION AND WEBSITE SETTINGS.

FOR INTERNATIONAL ORDERS PROCESSED THROUGH GLOBAL-E, PRODUCT PRICES MAY INCLUDE APPLICABLE DUTIES, VALUE-ADDED TAX, SALES TAX, OR OTHER TAXES, DEPENDING ON THE DESTINATION COUNTRY AND CHECKOUT TERMS.

THE FINAL PRODUCT PRICE, SHIPPING FEE, DUTIES, TAXES, AND ANY OTHER APPLICABLE CHARGES WILL BE DISPLAYED BEFORE THE CUSTOMER CONFIRMS THE ORDER.

AVAILABLE PAYMENT METHODS MAY INCLUDE:

CREDIT CARDS
DEBIT CARDS
PAYPAL
APPLE PAY
GOOGLE PAY
LOCAL PAYMENT METHODS
OTHER PAYMENT METHODS SUPPORTED BY GLOBAL-E OR THE RELEVANT PAYMENT PROVIDER

AVAILABLE PAYMENT METHODS MAY VARY DEPENDING ON THE CUSTOMER’S COUNTRY, CURRENCY, AND ORDER DETAILS.

WE DO NOT INDEPENDENTLY CHARGE PROCESSING FEES BEYOND THE AMOUNTS DISPLAYED AT CHECKOUT.

HOWEVER, A CUSTOMER’S BANK, CARD ISSUER, OR PAYMENT PROVIDER MAY CHARGE FOREIGN TRANSACTION FEES, CURRENCY CONVERSION FEES, OR OTHER FINANCIAL CHARGES. SUCH CHARGES ARE NOT IMPOSED OR CONTROLLED BY THE COMPANY.

6. ORDER SUBMISSION, ACCEPTANCE, AND CANCELLATION

AN ORDER CONFIRMATION EMAIL SENT AUTOMATICALLY AFTER AN ORDER IS SUBMITTED CONFIRMS ONLY THAT THE ORDER HAS BEEN RECEIVED. IT MAY NOT CONSTITUTE FINAL ACCEPTANCE OF THE ORDER.

AN ORDER IS ACCEPTED ONLY AFTER PAYMENT AUTHORIZATION, INVENTORY VERIFICATION, AND ANY NECESSARY REVIEW HAVE BEEN COMPLETED.

WE OR GLOBAL-E MAY REJECT OR CANCEL ALL OR PART OF AN ORDER, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WHERE:

PAYMENT CANNOT BE AUTHORIZED OR VERIFIED
ORDER, BILLING, OR SHIPPING INFORMATION IS INCOMPLETE OR INACCURATE
AN ITEM IS UNAVAILABLE OR AN INVENTORY ERROR HAS OCCURRED
THERE IS AN OBVIOUS ERROR IN THE PRICE OR PRODUCT INFORMATION
FRAUDULENT ACTIVITY, UNAUTHORIZED PAYMENT, OR USE OF A STOLEN PAYMENT METHOD IS SUSPECTED
THE ORDER IS REASONABLY SUSPECTED TO BE INTENDED FOR UNAUTHORIZED RESALE
AUTOMATED SOFTWARE, BOTS, OR ABNORMAL ACCESS METHODS APPEAR TO HAVE BEEN USED
RETURNS, REFUNDS, CHARGEBACKS, OR CONSUMER PROTECTION PROCESSES APPEAR TO HAVE BEEN ABUSED
THE ORDER CANNOT BE FULFILLED DUE TO SANCTIONS, EXPORT RESTRICTIONS, IMPORT RESTRICTIONS, LEGAL REQUIREMENTS, OR COURIER LIMITATIONS

IF AN ORDER IS CANCELLED OR MATERIALLY CHANGED, WE WILL NOTIFY THE CUSTOMER BY EMAIL OR ANOTHER REASONABLE METHOD.

IF PAYMENT HAS ALREADY BEEN COLLECTED FOR A CANCELLED ORDER, THE RELEVANT AMOUNT WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.

ONCE AN ORDER HAS BEEN SHIPPED, CANCELLATION MAY NO LONGER BE POSSIBLE. IN SUCH CASES, THE CUSTOMER MUST FOLLOW THE PROCEDURE SET OUT IN OUR SHIPPING AND RETURNS POLICY.

7. INTERNATIONAL ORDERS THROUGH GLOBAL-E

WE WORK WITH GLOBAL-E TO PROVIDE INTERNATIONAL CHECKOUT, PAYMENT, AND DELIVERY SERVICES TO CUSTOMERS OUTSIDE THE REPUBLIC OF KOREA.

WHERE GLOBAL-E ACTS AS THE MERCHANT OF RECORD, GLOBAL-E MAY PROVIDE OR MANAGE ALL OR PART OF THE FOLLOWING:

PAYMENT PROCESSING AND AUTHORIZATION
LOCAL CURRENCY DISPLAY AND EXCHANGE-RATE APPLICATION
CALCULATION AND COLLECTION OF DUTIES AND TAXES
INTERNATIONAL SHIPPING SUPPORT
CUSTOMS-RELATED SUPPORT
INTERNATIONAL RETURNS AND REFUNDS
FRAUD PREVENTION AND RISK MANAGEMENT

WHERE GLOBAL-E IS IDENTIFIED AS THE MERCHANT OF RECORD, THE CONTRACT OF SALE FOR THE INTERNATIONAL ORDER IS ENTERED INTO BETWEEN THE CUSTOMER AND GLOBAL-E.

THE RELEVANT ORDER WILL ALSO BE SUBJECT TO GLOBAL-E’S TERMS AND CONDITIONS, PRIVACY POLICY, AND OTHER CONDITIONS PRESENTED DURING CHECKOUT.

IF THERE IS A CONFLICT BETWEEN THESE TERMS AND GLOBAL-E’S TERMS, GLOBAL-E’S TERMS MAY TAKE PRECEDENCE IN RELATION TO SERVICES DIRECTLY PROVIDED OR MANAGED BY GLOBAL-E, INCLUDING INTERNATIONAL PAYMENT PROCESSING, DUTIES, TAXES, SHIPPING, AND RETURNS.

8. SHIPPING AND DELIVERY

INTERNATIONAL ORDERS PLACED THROUGH THE WEBSITE ARE GENERALLY SHIPPED THROUGH DHL EXPRESS OR ANOTHER INTERNATIONAL COURIER DESIGNATED BY GLOBAL-E.

ORDERS ARE GENERALLY PROCESSED WITHIN ONE TO THREE BUSINESS DAYS, EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS IN THE REPUBLIC OF KOREA.

ESTIMATED DELIVERY TIMES, SHIPPING FEES, FREE-SHIPPING THRESHOLDS, DELIVERY AVAILABILITY, AND OTHER SHIPPING CONDITIONS MAY VARY DEPENDING ON THE DESTINATION COUNTRY AND ORDER DETAILS.

THE APPLICABLE INFORMATION WILL BE DISPLAYED DURING CHECKOUT.

ONCE AN ORDER HAS BEEN SHIPPED, A SHIPPING CONFIRMATION AND TRACKING INFORMATION WILL BE SENT TO THE EMAIL ADDRESS PROVIDED WITH THE ORDER.

DELIVERY MAY BE DELAYED DUE TO CIRCUMSTANCES INCLUDING:

CUSTOMS INSPECTIONS
CUSTOMS CLEARANCE DELAYS
LOCAL COURIER CONDITIONS
FLIGHT DELAYS OR CANCELLATIONS
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
IMPORT RESTRICTIONS
EVENTS BEYOND OUR REASONABLE CONTROL

FURTHER INFORMATION IS AVAILABLE IN OUR SHIPPING AND RETURNS POLICY.

9. RETURNS, EXCHANGES, AND REFUNDS

CUSTOMERS MAY REQUEST A RETURN WITHIN SEVEN DAYS OF RECEIVING AN ORDER, UNLESS A LONGER PERIOD APPLIES UNDER GLOBAL-E’S TERMS OF SALE OR APPLICABLE MANDATORY LAW, AND SUBJECT TO THE CONDITIONS SET OUT IN OUR SHIPPING AND RETURNS POLICY.

RETURNED ITEMS MUST:

BE UNWORN, UNWASHED, UNUSED, AND UNALTERED
HAVE ALL ORIGINAL TAGS AND LABELS ATTACHED AND UNDAMAGED
INCLUDE ALL ORIGINAL ACCESSORIES, COMPONENTS, AND COMPLIMENTARY ITEMS
BE RETURNED IN THEIR ORIGINAL CONDITION AND PACKAGING

THE SONGZIO GLOBAL ONLINE STORE DOES NOT PROVIDE DIRECT EXCHANGES FOR A DIFFERENT SIZE, COLOR, OR PRODUCT.

CUSTOMERS WISHING TO PURCHASE A DIFFERENT SIZE, COLOR, OR PRODUCT MUST:

REQUEST A RETURN FOR THE ORIGINAL ITEM.
RETURN THE ORIGINAL ITEM IN ACCORDANCE WITH THE APPLICABLE RETURN INSTRUCTIONS.
PLACE A NEW ORDER FOR THE DESIRED ITEM.

SUBMITTING A RETURN REQUEST OR WAITING FOR A REFUND DOES NOT RESERVE OR GUARANTEE THE AVAILABILITY OF ANOTHER SIZE, COLOR, OR PRODUCT.

CUSTOMERS MAY PLACE A NEW ORDER BEFORE THE ORIGINAL RETURN AND REFUND PROCESS HAS BEEN COMPLETED. THE NEW ORDER AND THE ORIGINAL RETURN WILL BE PROCESSED SEPARATELY.

FOR RETURNS DUE TO A CHANGE OF MIND, INCORRECT SIZE OR COLOR SELECTION, ORDERING ERROR, OR ANOTHER REASON ATTRIBUTABLE TO THE CUSTOMER, THE FOLLOWING COSTS MAY BE CHARGED TO THE CUSTOMER OR DEDUCTED FROM THE REFUND:

ORIGINAL SHIPPING FEES
RETURN SHIPPING FEES
DUTIES AND TAXES INCURRED IN CONNECTION WITH THE RETURN
OTHER APPLICABLE RETURN PROCESSING COSTS

WHERE AN INCORRECT ITEM WAS DELIVERED OR A MANUFACTURING DEFECT OR SHIPPING DAMAGE IS CONFIRMED TO BE ATTRIBUTABLE TO THE COMPANY, WE WILL BEAR REASONABLE RETURN SHIPPING COSTS.

ALL RETURNS ARE SUBJECT TO INSPECTION BEFORE A REFUND IS APPROVED.

FURTHER DETAILS ARE AVAILABLE IN OUR SHIPPING AND RETURNS POLICY.

10. QUALITY WARRANTY AND PRODUCT DEFECTS

THE QUALITY WARRANTY PERIOD FOR PRODUCTS IS GENERALLY ONE YEAR FROM THE DATE OF PURCHASE, SUBJECT TO APPLICABLE LAW AND ANY SEPARATELY STATED WARRANTY CONDITIONS.

IF A CUSTOMER BELIEVES THAT A PRODUCT HAS A MANUFACTURING DEFECT RELATING TO ITS FABRIC, MATERIAL, STITCHING, CONSTRUCTION, HARDWARE, OR OTHER ORIGINAL COMPONENT, THE CUSTOMER MAY CONTACT CUSTOMER SERVICE AND REQUEST AN INSPECTION.

ALL WARRANTY, REPAIR, AND DEFECT CLAIMS ARE SUBJECT TO INSPECTION BY THE COMPANY OR A PARTY DESIGNATED BY THE COMPANY.

IF A MANUFACTURING DEFECT IS CONFIRMED, THE COMPANY MAY, IN ACCORDANCE WITH APPLICABLE LAW AND RELEVANT CONSUMER DISPUTE RESOLUTION STANDARDS, PROVIDE ONE OR MORE OF THE FOLLOWING REMEDIES:

REPAIR WITHOUT CHARGE
REPLACEMENT WITH THE SAME OR AN EQUIVALENT ITEM
PARTIAL REFUND
FULL REFUND
ANOTHER APPROPRIATE REMEDY AGREED WITH THE CUSTOMER

THE REMEDY MAY DEPEND ON THE NATURE OF THE DEFECT, PRODUCT AVAILABILITY, AND THE CIRCUMSTANCES OF THE CLAIM.

THE FOLLOWING MAY NOT BE CONSIDERED MANUFACTURING DEFECTS:

NORMAL WEAR AND TEAR
DAMAGE CAUSED BY FAILURE TO FOLLOW CARE INSTRUCTIONS
IMPROPER OR NEGLIGENT USE
DAMAGE CAUSED BY IMPACT, FRICTION, CONTAMINATION, MOISTURE, HEAT, OR CHEMICALS
UNAUTHORIZED ALTERATION OR REPAIR BY THE CUSTOMER OR A THIRD PARTY
NATURAL CHARACTERISTICS OR AGING OF THE MATERIAL

IF INSPECTION DETERMINES THAT THE ISSUE IS NOT A MANUFACTURING DEFECT, THE CUSTOMER MAY BE RESPONSIBLE FOR REASONABLE COSTS ACTUALLY INCURRED, INCLUDING:

RETURN SHIPPING
REDELIVERY
REPAIR
INSPECTION OR HANDLING

ANY SUCH COSTS WILL BE COMMUNICATED TO THE CUSTOMER IN ADVANCE WHERE REASONABLY POSSIBLE.

CUSTOMERS MAY CHALLENGE THE RESULT OF AN INSPECTION. UNRESOLVED DISPUTES MAY BE REFERRED TO THE KOREA CONSUMER AGENCY, THE CONSUMER DISPUTE SETTLEMENT COMMISSION, OR ANOTHER COMPETENT AUTHORITY.

NOTHING IN THIS ARTICLE LIMITS ANY MANDATORY CONSUMER RIGHTS UNDER APPLICABLE LAW.

11. ACCOUNT AND ORDER INFORMATION

CUSTOMERS AGREE TO PROVIDE ACCURATE, COMPLETE, AND CURRENT INFORMATION WHEN USING THE WEBSITE OR PLACING AN ORDER.

CUSTOMERS MUST PROVIDE AND, WHERE NECESSARY, UPDATE INFORMATION INCLUDING:

FULL NAME
EMAIL ADDRESS
TELEPHONE NUMBER
BILLING ADDRESS
SHIPPING ADDRESS
PAYMENT INFORMATION
CUSTOMS OR IMPORT INFORMATION REQUIRED FOR INTERNATIONAL DELIVERY

WE MAY NOT BE RESPONSIBLE FOR DELIVERY FAILURES, CUSTOMS DELAYS, ADDITIONAL COSTS, OR PAYMENT ISSUES RESULTING FROM INACCURATE OR INCOMPLETE INFORMATION PROVIDED BY THE CUSTOMER, TO THE EXTENT THE ISSUE IS NOT ATTRIBUTABLE TO THE COMPANY.

CUSTOMERS ARE RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY AND SECURITY OF THEIR ACCOUNT CREDENTIALS.

ANY SUSPECTED UNAUTHORIZED USE OF AN ACCOUNT SHOULD BE REPORTED TO CUSTOMER SERVICE IMMEDIATELY.

12. INTELLECTUAL PROPERTY RIGHTS

ALL CONTENT AVAILABLE THROUGH THE WEBSITE IS OWNED BY OR LICENSED TO THE COMPANY, ITS AFFILIATES, OR ITS PARTNERS, INCLUDING:

PRODUCT AND FASHION DESIGNS
TRADEMARKS, TRADE NAMES, AND LOGOS
PHOTOGRAPHS, IMAGES, AND GRAPHICS
VIDEOS AND AUDIO
TEXT AND EDITORIAL CONTENT
WEBSITE DESIGN AND LAYOUT
SOFTWARE, DATABASES, AND TECHNOLOGY
CAMPAIGN AND ADVERTISING CONTENT
OTHER MATERIALS MADE AVAILABLE THROUGH THE WEBSITE

CUSTOMERS MAY USE THE WEBSITE ONLY FOR PERSONAL AND NON-COMMERCIAL PURPOSES.

NO CONTENT MAY BE COPIED, REPRODUCED, MODIFIED, DISTRIBUTED, PUBLISHED, TRANSMITTED, SOLD, LICENSED, COMMERCIALLY EXPLOITED, OR OTHERWISE USED WITHOUT THE PRIOR WRITTEN CONSENT OF THE COMPANY OR THE RELEVANT RIGHTS HOLDER.

13. PROHIBITED CONDUCT

CUSTOMERS MUST NOT USE THE WEBSITE OR RELATED SERVICES TO:

VIOLATE ANY APPLICABLE LAW OR REGULATION
INFRINGE THE INTELLECTUAL PROPERTY RIGHTS OF THE COMPANY OR A THIRD PARTY
PROVIDE FALSE, FRAUDULENT, OR MISLEADING INFORMATION
USE A STOLEN OR UNAUTHORIZED PAYMENT METHOD
UPLOAD OR TRANSMIT VIRUSES, MALWARE, OR HARMFUL CODE
COLLECT OR USE ANOTHER PERSON’S PERSONAL INFORMATION WITHOUT AUTHORIZATION
INTERFERE WITH THE WEBSITE, SERVERS, SYSTEMS, OR NETWORKS
CIRCUMVENT OR COMPROMISE SECURITY FEATURES
USE BOTS, CRAWLERS, SCRIPTS, OR AUTOMATED METHODS TO ACCESS THE WEBSITE OR PLACE ORDERS ABNORMALLY
CIRCUMVENT PRODUCT QUANTITY LIMITS OR INVENTORY RESTRICTIONS
PURCHASE ABNORMAL QUANTITIES FOR UNAUTHORIZED RESALE OR COMMERCIAL DISTRIBUTION
ABUSE RETURNS, REFUNDS, CHARGEBACKS, OR CONSUMER PROTECTION PROCEDURES
THREATEN, INSULT, DISCRIMINATE AGAINST, HARASS, OR ABUSE EMPLOYEES, CUSTOMERS, OR THIRD PARTIES
OTHERWISE INTERFERE WITH THE NORMAL OPERATION OF THE WEBSITE OR SERVICES

WHERE SUCH CONDUCT IS IDENTIFIED OR REASONABLY SUSPECTED, WE MAY CANCEL ORDERS OR RESTRICT ACCESS TO THE WEBSITE OR SERVICES TO THE EXTENT PERMITTED BY APPLICABLE LAW.

SUCH MEASURES WILL NOT LIMIT A CUSTOMER’S LEGITIMATE EXERCISE OF STATUTORY CONSUMER RIGHTS.

14. THIRD-PARTY SERVICES AND LINKS

THE WEBSITE MAY INCLUDE INTEGRATIONS WITH OR LINKS TO THIRD-PARTY SERVICES, INCLUDING:

SHOPIFY
GLOBAL-E
PAYMENT SERVICE PROVIDERS
BANKS AND CARD ISSUERS
INTERNATIONAL COURIERS AND LOGISTICS PARTNERS
SOCIAL MEDIA PLATFORMS
ANALYTICS, MARKETING, AND SECURITY SERVICE PROVIDERS

THIRD-PARTY SERVICES ARE OPERATED UNDER THEIR OWN TERMS AND PRIVACY POLICIES.

WE DO NOT GUARANTEE THE CONTENT, SECURITY, AVAILABILITY, ACCURACY, OR FUNCTIONALITY OF THIRD-PARTY WEBSITES OR SERVICES THAT WE DO NOT OPERATE OR CONTROL.

WHERE APPLICABLE LAW IMPOSES RESPONSIBILITY ON THE COMPANY IN RELATION TO A THIRD-PARTY SERVICE, THAT RESPONSIBILITY WILL BE DETERMINED IN ACCORDANCE WITH SUCH LAW.

15. LIMITATION OF LIABILITY

WE DO NOT GUARANTEE THAT THE WEBSITE OR SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

WE MAKE REASONABLE EFFORTS TO MAINTAIN ACCURATE WEBSITE CONTENT AND PRODUCT INFORMATION, BUT WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE SUITABLE FOR EVERY SPECIFIC PURPOSE INTENDED BY THE CUSTOMER.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY’S LIABILITY MAY BE LIMITED IN RELATION TO LOSSES ARISING FROM:

INACCURATE OR INCOMPLETE INFORMATION PROVIDED BY THE CUSTOMER
A CUSTOMER’S BREACH OF THESE TERMS OR RELATED POLICIES
FAILURES OF THIRD-PARTY PLATFORMS OR SERVICES OUTSIDE OUR REASONABLE CONTROL
CUSTOMS CLEARANCE, LOCAL DELIVERY, OR REFUSAL TO ACCEPT DELIVERY
FORCE MAJEURE EVENTS
IMPROPER USE OR CARE OF A PRODUCT
PROBLEMS WITH A CUSTOMER’S DEVICE, NETWORK, OR SYSTEM

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY ARISING FROM:

THE COMPANY’S WILLFUL MISCONDUCT OR GROSS NEGLIGENCE
PRODUCT LIABILITY UNDER APPLICABLE LAW
MANDATORY CONSUMER PROTECTION LAWS

IF THESE TERMS CONFLICT WITH MANDATORY CONSUMER LAWS, THE APPLICABLE MANDATORY LAW WILL PREVAIL.

16. CUSTOMER INDEMNIFICATION

WHERE A CUSTOMER BREACHES THESE TERMS OR APPLICABLE LAW, OR MISUSES THE WEBSITE, THE CUSTOMER MAY BE RESPONSIBLE FOR LOSSES CAUSED TO THE COMPANY, ITS AFFILIATES, EMPLOYEES, OFFICERS, DIRECTORS, OR SERVICE PROVIDERS TO THE EXTENT ATTRIBUTABLE TO THE CUSTOMER.

IF THE COMPANY BECOMES SUBJECT TO A THIRD-PARTY CLAIM, INVESTIGATION, OR LEGAL PROCEEDING DIRECTLY RESULTING FROM THE CUSTOMER’S UNLAWFUL CONDUCT OR BREACH OF THESE TERMS, THE CUSTOMER MAY BE RESPONSIBLE FOR REASONABLE COSTS AND LOSSES IN ACCORDANCE WITH APPLICABLE LAW.

THIS ARTICLE WILL NOT BE INTERPRETED IN A MANNER THAT LIMITS STATUTORY CONSUMER RIGHTS OR IMPOSES LIABILITY THAT IS PROHIBITED BY LAW.

17. RESTRICTION OR TERMINATION OF SERVICES

WE MAY TEMPORARILY RESTRICT OR TERMINATE A CUSTOMER’S ACCESS TO THE WEBSITE OR SERVICES WHERE:

THE CUSTOMER BREACHES THESE TERMS OR RELATED POLICIES
FRAUD, UNAUTHORIZED PAYMENT, OR A SECURITY THREAT IS SUSPECTED
THE CUSTOMER INFRINGES THE RIGHTS OF THE COMPANY OR ANOTHER PERSON
THE CUSTOMER INTERFERES WITH WEBSITE OR SERVICE OPERATIONS
RESTRICTION IS REQUIRED BY LAW OR REQUESTED BY A COMPETENT AUTHORITY

WHERE REASONABLY POSSIBLE, WE WILL NOTIFY THE CUSTOMER OF THE REASON FOR THE RESTRICTION OR TERMINATION.

ADVANCE NOTICE MAY NOT BE PROVIDED WHERE NOTICE WOULD COMPROMISE SECURITY, LEGAL COMPLIANCE, OR AN INVESTIGATION.

TERMINATION OF ACCESS DOES NOT AFFECT RIGHTS AND OBLIGATIONS THAT AROSE BEFORE TERMINATION, INCLUDING:

PAYMENT OBLIGATIONS
REFUND OBLIGATIONS
INTELLECTUAL PROPERTY RIGHTS
LIABILITY PROVISIONS
OTHER RIGHTS AND OBLIGATIONS INTENDED TO SURVIVE TERMINATION
18. GOVERNING LAW AND JURISDICTION

THESE TERMS ARE GOVERNED BY AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE REPUBLIC OF KOREA.

IF A DISPUTE ARISES BETWEEN THE COMPANY AND A CUSTOMER, THE PARTIES WILL FIRST ATTEMPT TO RESOLVE THE MATTER THROUGH GOOD-FAITH CONSULTATION.

IF THE DISPUTE CANNOT BE RESOLVED THROUGH CONSULTATION, IT WILL BE SUBMITTED TO THE COMPETENT COURT IN ACCORDANCE WITH THE KOREAN CIVIL PROCEDURE ACT AND OTHER APPLICABLE LAWS.

WHERE MANDATORY CONSUMER LAW GRANTS THE CUSTOMER THE RIGHT TO BRING A CLAIM IN ANOTHER JURISDICTION OR THROUGH ANOTHER DISPUTE RESOLUTION PROCEDURE, THAT MANDATORY LAW WILL PREVAIL.

19. FORCE MAJEURE

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY WILL NOT BE RESPONSIBLE FOR DELAYS OR FAILURES IN PERFORMANCE CAUSED BY EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING:

NATURAL DISASTERS
EPIDEMICS, PANDEMICS, OR PUBLIC HEALTH EMERGENCIES
WAR, TERRORISM, CIVIL UNREST, OR RIOTS
STRIKES OR LABOR DISPUTES
FIRES, FLOODS, OR POWER FAILURES
GOVERNMENT ACTION
CHANGES IN LAWS OR EXPORT AND IMPORT RESTRICTIONS
CUSTOMS DELAYS OR BORDER CLOSURES
FLIGHT CANCELLATIONS OR TRANSPORT NETWORK DISRUPTIONS
INTERNET, SERVER, OR TELECOMMUNICATIONS FAILURES
MAJOR FAILURES AFFECTING SHOPIFY, GLOBAL-E, OR ANOTHER THIRD-PARTY PLATFORM
OTHER EVENTS THAT COULD NOT REASONABLY HAVE BEEN ANTICIPATED OR PREVENTED

WHERE A FORCE MAJEURE EVENT OCCURS, WE WILL MAKE REASONABLE EFFORTS TO MINIMIZE ITS EFFECTS AND RESUME PERFORMANCE AS SOON AS REASONABLY POSSIBLE.

20. SEVERABILITY

IF ANY PROVISION OF THESE TERMS IS FOUND BY A COURT OR COMPETENT AUTHORITY TO BE UNLAWFUL, INVALID, OR UNENFORCEABLE, THAT PROVISION WILL REMAIN ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

ANY UNENFORCEABLE PORTION WILL BE DEEMED SEVERED FROM THESE TERMS ONLY TO THE EXTENT NECESSARY.

THE REMAINING PROVISIONS WILL CONTINUE IN FULL FORCE AND EFFECT.

21. COMPANY INFORMATION AND CONTACT DETAILS

THE OPERATOR OF THE WEBSITE IS:

COMPANY: SONGZIO INTERNATIONAL CO., LTD.
CHIEF EXECUTIVE OFFICER: JAY SONG
BUSINESS REGISTRATION NUMBER: 206-81-83476
E-COMMERCE REGISTRATION NUMBER: SEONGDONG-698
PERSONAL INFORMATION MANAGER: GYUJEONG HAN
REGISTERED ADDRESS: 16F, 130 GWANGNARU-RO, SEONGDONG-GU, SEOUL 04788, REPUBLIC OF KOREA
TELEPHONE: +82 2 468 2663
WEBSITE: GLOBAL.SONGZIO.COM
CUSTOMER SERVICE AND PRIVACY INQUIRIES: SONGZIOOFFICIAL@SONGZIO.COM

QUESTIONS REGARDING PRODUCTS, ORDERS, PAYMENTS, SHIPPING, RETURNS, REFUNDS, OR THESE TERMS MAY BE SUBMITTED THROUGH THE CUSTOMER SERVICE EMAIL ADDRESS OR TELEPHONE NUMBER LISTED ABOVE.

QUESTIONS CONCERNING THE PROCESSING OR PROTECTION OF PERSONAL INFORMATION MAY BE DIRECTED TO THE PERSONAL INFORMATION MANAGER THROUGH THE EMAIL ADDRESS LISTED ABOVE.

FOR INTERNATIONAL ORDERS, INQUIRIES REGARDING PAYMENTS, DUTIES, TAXES, INTERNATIONAL SHIPPING, OR GLOBAL-E RETURN SERVICES MAY BE HANDLED THROUGH THE GLOBAL-E CUSTOMER SUPPORT CHANNEL INDICATED DURING CHECKOUT OR IN THE ORDER CONFIRMATION EMAIL.

22. VERSION

THESE TERMS OF SERVICE WERE LAST UPDATED IN JULY 2026.